Frequently Asked Questions

Manual Handling FAQ's

Major FAQ's

Download your course certificate as soon as you complete your course.

The practical session takes approximately 5 minutes.

Price for Manual Handling Training: from €35. No additional charges for practical part.

You can complete your course online at a time and a place that fits in with your other commitments.

Our courses work on any internet enabled devices.

Manual Handling Practical Part

Once you've familiarized yourself with the proper technique, kindly proceed to create your own video demonstration.
This video should showcase your adeptness in lifting and carrying a load securely.

Following the submission of your video, our team will review its content.
If the demonstration meets our acceptable standards, your information will be securely stored in our system. Subsequently, you can expect to receive your comprehensive certificate within 1 hour.
The certificate will be promptly sent to the email address you've provided.

Manual Handling Certificate Approval

The Manual Handling Course is delivered by a QQI Level 6 Instructor (Republic of Ireland and the EU) or a City & Guilds Instructor (UK).

Certification Delivery

All certificates are delivered through email, also can be downloaded and printed from our website.📲📩
Download your course certificate as soon as you complete your course.

Do I need to pay additional charge for practical part?

No, to proceed with the practical part you don't need to pay anything additionally.
The course price covers theory and self assessment part.

Refund Policy
All purchases made through our website are considered final.

Reasons that entitle a customer to obtain a full refund:

  • After reasonable troubleshooting, we determined that a technical error caused by Safety Courses Online technical infrastructure (website, platform, LMS, etc.) is restricting access to the purchase.
  • The product received by the customer is a different product than the one advertised on the product page.
  • The customer has purchased a different quantity than the intended purchase.
  • If the customer is trying to abuse our refund system and because there are many costs associated with the purchase, we reserves the right to deny refund claims for incorrect quantities purchased.


    Reasons that do not entitle a customer to obtain a refund:

  • The customer decides the course is no longer needed or is not wanted.
  • The course did not meet customers’ expectations.
  • The customer does not have sufficient expertise to take a class.
  • An employer/union prefers a different type of training.

  • Information needed to process a refund:

  • Transaction ID.
  • The customer’s identification (First Name, Last Name and Email address) of the transaction ID must match the details in the contact form – only the customer can initiate a refund request.
  • A valid reason, as described above, that entitles the customer to execute their Terms and Conditions rights.

  • We process all refunds via the original payment method. Once a refund is processed, the customer will lose access to the services. In addition, the account will be permanently deleted from our system if there are no other pre-existing certificates.
    To request a refund, please send us an email with the required information at [email protected]

    About our courses

    Which devices do your training courses work on?

    You can access training on any electronic device as long as you have an internet connection.

    Are your instructors accredited?

    Our instructors are certified by QQI (Quality and Qualifications Ireland), City & Guilds in the UK, and recognised by the British Council and relevant authorities in Ireland.

    Can I access the training material after I have completed my course?

    Yes. You can use your username and password to login and review the training material 24/7 even after completing the training.

    Is there a time limit on completing the course?

    No, there’s no time limit in which you must complete your training. You can split your training up over many different sessions if you wish, or complete it in one go. You’re free to learn entirely at your own pace.

    I don’t live in the Ireland; can I still take a course?

    Yes! Our courses can be taken from anywhere in the world, as long as you have a device with an internet connection. We’re happy to email your certificate to your email address provided straight away after the course if fully completed and you have free access to our system to download your certificate anytime you wish after that. If you are taking the course from outside Ireland, please check if your chosen course covers the legislation in your country.

    Training staff?

    1–5 courses: €35 each
    6–20 courses: €35 each
    21–50 courses: €29 each
    51–100 courses: €22 each
    101–200 courses: €19 each
    200+ courses: Custom offer

     Purchasing courses

    How can I get started?
    I want to purchase a number of courses for my employees, how do I do this?
    If I order multiple courses will I receive any discount?
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    Assessments & Certificates

    If I fail the course assessment, can I do it again?
    When will I receive my certificate?
    I’ve lost my certificate, how can I get another?
    We have Certified Employees of:
    With many years of experience, thousands of companies working with us, and an open ear to our customers’ feedback, we ensure a user-friendly environment so that any person with an internet connection can benefit from our services.
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    Have more questions?
    No worries. We are here to help. You can email us at [email protected] if you have any questions.
    Get in touch
    We usually reply within the hour


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